Refund & Exchange Policy

Thank you for shopping with Good Finds PK (goodfindspk.shop). Every order is checked before it leaves our office, but parcels can get damaged in transit. This page explains when you can ask for an exchange or a refund, and how to do it.

7-Day Exchange Window

You can ask for an exchange within 7 days from the day your parcel is delivered if:

• the item arrived broken or was damaged in transit;
• the item does not work;
• you received a different item from the one you ordered; or
• the item clearly does not match what was shown on our website.

How to Request an Exchange

1. Message us on WhatsApp at 0345 2190002 or email support@goodfindspk.shop within 7 days of delivery.
2. Share your order number and a photo or short video of the problem.
3. We reply within 24–48 working hours with a decision.
4. Once approved, we send a replacement at no extra cost to you.

When a Refund Applies

Because orders are paid by Cash on Delivery, an exchange is our first option. We refund you when:

• your item arrived damaged or faulty and we have no replacement in stock;
• we approved your exchange but cannot send the same item again; or
• your order is far past the expected delivery time and you choose to cancel it.

How Refunds Are Paid

• Approved refunds are sent within 5–7 working days.
• We transfer the amount to your bank account, JazzCash or Easypaisa – whichever you share with us.
• We message you once the money has been sent.

Items We Cannot Take Back

• Items that have been used, or are missing their original packaging, unless they were faulty or damaged on arrival.
• For hygiene reasons, used personal-care items (such as trimmers, pore cleaners and massage gel) can only be exchanged if they were faulty or damaged on arrival.
• Damage caused by rough handling or misuse after delivery.
• Requests made after the 7-day window.

Return Shipping

If the problem is on our side – a damaged, faulty or wrong item – Good Finds PK pays the return courier charges. In any other case the return courier charge is paid by the customer.

Cancelling an Order

You can cancel free of charge before your order is dispatched. Message us on WhatsApp with your order number.

Contact Us

• WhatsApp / Call: 0345 2190002
• Email: support@goodfindspk.shop
• Office: Good Finds PK, Office # 27, Third Floor, Central Plaza Shopping Mall, behind Gul Plaza, 75800, Karachi, Pakistan
• Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT). Closed on Sunday and public holidays.